Info PopUp AhriaNova

Useful information about your holiday with us at AhriaNova

DISCOUNT OF 5% UP TO 7 DAYS:

For bookings up to 7 days we give you a discount of 5 %

Confirmation:

The booking is considered confirmed as soon as you receive the corresponding written notification from us. From this moment on you can start to really look forward to your holiday!

Check-in:

The thoroughly cleaned and disinfected apartments are ready for occupancy from 3:30 pm. If you arrive earlier, you can of course explore the many popular spots in and around the house and enjoy the wonderful views of Taufers Castle and the surrounding natural landscape.

If you should arrive after 6:00 p.m., we would be pleased if you could inform us in advance.

Check-out:

Even if it is difficult, we kindly ask you to vacate the apartment by 9:30 a.m. on the day of departure so that we can get it ready for the next guests.

Late Check-out:

Unless otherwise required, you can also occupy the apartment until 6 p.m. on request and for an additional charge of 50 euros.

Payment:

You can pay your bill in cash (according to law max. 1,999 euros), with EC or credit card.

Cancellation conditions:

You can cancel your reservation free of charge up to 91 days before the start of your holiday. Cancellations 90 days to 31 days before arrival will be charged 40% of the total amount, cancellations 30 days to 7 days before arrival will be charged 70%, cancellations in the last week before arrival will be charged 90% of the total amount. In case of trip cancellation it will be charged 100%  ofe the total amount.

COVID-19:

As the times are a bit special at the moment, we have adapted our general cancellation conditions (see above) to the current circumstances, so that, in the event of an entry ban or border closures due to the pandemic, you can cancel your planned stay completely free of charge, even at short notice, or simply postpone it to a later date without any complications.

Here you will find all the information you need for a safe holiday in South Tyrol.

Trip cancellation protection:

To ensure that you can continue to look forward to your time with us as care-free as possible and that you can protect yourself against the unforeseen, we recommend that you take out travel cancellation insurance, for example with Europäischen Reiseversicherung, with whom we have concluded a contract.

Apartment equipment:

The holiday apartments are fully equipped, you will find everything you need on site. So you don't need to worry about packing towels, bed linen, dishes, cutlery, coffee machines. That leaves enough space for your favourite clothes as well as a large portion of anticipation.

Cleaning:

The final cleaning is included in the total price with a stay for more than 2 nights, so you don't need to worry about a thing. If you wish, we can also clean your apartment during your stay for a small fee. For stays of more than 7 days, intermediate cleaning is also included.

Accessibility:

One of our apartments is completely barrier-free, which means that you can easily reach all areas with a pram or wheelchair.

Smoking:

Thank you for your understanding that smoking is not allowed in the entire indoor area!

dogs:

On request and if available, your four-legged friends are also welcome to stay with us in the specially provided apartment (cost: 100 euros per week).

Wellness:

Our spacious wellness area in the sister house AhriaPura, only 2 km away, is also available to you for the duration of your stay for a small fee. We are happy to provide you with a wellness bag with bathrobe and slippers on loan. You are of course welcome to take the latter home with you.

Parking garage:

As we would also like to give your car a relaxing break, we have put great emphasis on making the underground car park as spacious and comfortable as possible. So your car can also enjoy the holiday, and even at zero cost!

Hiking poles & backpack in summer:

If you have forgotten your hiking poles at home or just want to try them out, you can borrow some from us for a small fee, as well as the backpacks, which are available for you.

Ski depot in winter:

Your own heated and lockable ski depot is available for you free of charge for the duration of your stay... So your skis will also be cosy and warm and safely stowed away while you make yourself comfortable in your apartment.

Baby equipment:

If you are travelling with a baby and toddler, we have baby cots, bottle warmers and high chairs available for hire.

Travel free of charge with the Holiday Pass:

At check-in we will hand you the Holiday Pass - your ticket for free use on all public transport in South Tyrol. In addition, you can take part in the weekly programme free of charge and receive various benefits.

Safety first! 

Your health and that of our employees is important to us, as is your carefree holiday. It therefore goes without saying that we take great care to comply with the Covid-19 safety precautions and that we comply with all prescribed measures. At check-in, all our guests must show the Green Pass, which is also obligatory for access to the wellness area, for example. If necessary, we will be happy to inform you about the uncomplicated testing options and are of course available to answer any questions!

Never ending info:

If you have any questions in advance about your holiday with us at the AhriaNova, just let us know, we will be happy to help! In advance as well as on site, where we will be happy to provide you with tips and information!

Doris